Narita Gateway Hotel

It's very good at a very reasonable price for what it is which is a layover hotel. Check in was quick and efficient with self service machine that had an English option. You put your passport in and it spits out a room key. Amenities are freely available to take. The room itself is a bit dated but clean. They give you all the soaps you need and pyjamas (all japanese hotels do this). Internet is strong. Not a lot of food options at night but there is a convenience store by the lobby and also a vending machine. Some instant noodles in the machine are also in the kombini with the same price. I wished I could have stayed for the included breakfast as it did look good but I had a flight to catch. The shuttle bus was very convenient and it's available in the early mornings we took one at 5am. You have to book it in with a QR code but it's free and there's staff with good English at front desk to help out.

I love how the staff are very approachable and kind. When I asked them regarding the room and the airport bus timetable, they responded immediately. The hotel staff can also speak English which is a big help. In the front desk, there are 2 machines that can be used for checking in and checking out. It can be operated by choosing your preferred language. There is also a free shuttle bus that goes to and from the airport on a scheduled basis. The room that was given to us was very spacious for a family of 3. We also got 3 beds which made it more comfortable.

The shuttle bus was really convenient as it made frequent trips to and from the hotel and Narita airport. There's a convenience store located near the hotel entrance that accepts VISA and other major bank cards, which was super handy as we came straight from the airport without any cash. The carbonara from the convenience store is a must-try!

Excellent free shuttle bus service to both airport and train station. Easy check in/checkout. The beds and pillows were harder than I'm used to but was very clean. No coffee making equipment in the room either but the shower was powerful albeit a little dated. The breakfast area overlooked a beautiful garden with huge koi in the lake. Excellent value for money breakfast too, with tasty, extensive buffet menu.

A convenient location to Narita with a free bus to and from the airport , mall and Narita Station. Clean and spacious with free toiletries. The staff were friendly and helpful. I would stay here again and have already booked our last night here before returning home to Wales, UK.